Shipping policy
SHIPPING POLICY
At CODEX BELLATORIS, we aim to process and dispatch all orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped and delivered.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will normally be processed on the next business day.
During product launches, limited releases, promotional periods or periods of unusually high demand, processing times may be longer.
SHIPPING DESTINATIONS
We ship to Ireland and selected international destinations. Available shipping methods and applicable shipping charges will be displayed at checkout based on the delivery address.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before payment is completed. The final shipping charge may depend on the destination, order size, weight and selected delivery method.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on the destination and shipping service selected at checkout.
Any delivery time provided is an estimate and is not guaranteed. Delays may occur due to circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays or other logistical disruptions.
ORDER TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
INTERNATIONAL ORDERS, CUSTOMS & IMPORT CHARGES
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where such charges apply and are not collected at checkout, they are generally the responsibility of the customer. CODEX BELLATORIS does not control charges imposed by customs or other local authorities.
INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
DELAYED, LOST OR DAMAGED SHIPMENTS
If your order appears to be significantly delayed, lost in transit or arrives damaged, please contact us so that we can investigate the issue with the relevant shipping carrier.
Please retain the packaging and, where applicable, take photographs of any damage to the parcel and products, as this may be required to investigate a claim.
Nothing in this Shipping Policy limits any rights you may have under applicable Irish or European Union consumer law.
CONTACT
If you have any questions regarding shipping or delivery, please contact us at: